*International Shipping with MyUS.com*
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Note:Use MyUS.com's Personal Shopper service to make a purchase from Deltess Corp. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.
If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.
If you are not 100% satisfied within 14 days of your purchase Deltess Corp. will exchange the merchandise or refund your money (Less Shipping And Handling). The customer must e-mail Deltess using our contact us e-mail form prior to returning any merchandise. Deltess will not accept returned items after 14 days of purchase, unless it is for a warranty issue (see warranty page). Defective products must be returned in their original factory packing. Make sure to include the shipping slip or your name with the order number. Returns are not accepted without a return merchandise authorization number. When returning merchandise we will require you to enclose your invoice with your return authorization # printed on the invoice and clearly marked on the outside of the return box. All shipping charges for returned or exchanged items are at the customer's expense. Returns must be shipped "freight prepaid." Items received "freight collect" will be refused. Your account will be credited once the returned merchandise has been received by Deltess.
Any products delivered from Deltess damaged must be reported to us within 5 days of delivery in order to be exchanged. It is the customer's responsibility to contact Deltess as soon as possible via e-mail using our contact us e-mail form for approval. The order number and a brief detailed summary of the problem are required in the e-mail. The customer will be subsequently contacted. Returned damaged merchandise, which has not been reported within the 5 days of delivery will be refused. We will replace the damaged merchandise. However damaged merchandise returned for credit will incur a 20% restocking fee.
Deltess refund policy does not cover products damaged due to neglect, improper usage, or Acts Of Nature. If the merchandise has been used and/or damaged as stated in the aforementioned, or not properly cared for, Deltess will not be able to honor the return. The merchandise will be shipped back to the customer at his cost and no refund will be issued.
For pre-approved returns, ship "pre-paid freight" items to:
c/o Atlas North
1000 Delsea Drive, Bldg E
Deptford NJ, 08096